I had an email from UPC the other day informing me of contractual changes which would also include an increase in price of 7.92 in my package.
My package already cost 85.99, negotiated after a similar letter some time last year; not absolutely certain but I think it was in the last 12 months. At that point, it transpired that although I was under the illusion I was on a package, I wasn’t, and so I was being nicely charged for separate products.
At the time, I voiced some discontent that UPC, in writing to me to tell me they were charging me more money, had not thought to provide me with the information that if I changed to one of their bundle products I could save, oh it was about 30E at the time.
So, some calculation done, it appears my monthly charge from UPC would go from 85.99 to 93.51 but I could save 3.50 if I signed up for MyUPC. I believe I already have this but it’s irrelevant.
Currently, the top price available bundle that you can buy from UPC is 80E, one of the Horizon bundles. It is – according to the literature on UPC’s website – a faster broadband product with a greater download allowance. I can’t see the upload speed but I assume it’s at least 10Mb up if we have 150 down. ACtually I can’t even see what the products are at the moment because UPC’s site is not responding and unfortunately, when I tried to call them just now, I wound up on hold for their phones ringing 20 times. I do not have time for this unfortunately.
So again, I am asking – this time publicly – why can’t UPC, when they are writing to tell me they want more money, that I can also available of different more modern less expensive products.
I’m currently a full time student and 13E a month, over the course of a year long contract is quite a bit of money. It represents almost 2 months of a 80E a month contract for one thing.
UPC are looking for comments on their customer service at the moment.